PRIVACY POLICY

Last updated: April 2025

The IronHyde Company ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

INFORMATION WE COLLECT

When you visit our site or place an order, we may collect the following information:

• Personal identification: Name, email address, phone number, billing and shipping address
• Payment information: Credit card details (processed securely through Shopify Payments — we never store your full card number)
• Order information: Products purchased, order history, and transaction details
• Device and usage data: IP address, browser type, pages visited, and time spent on site (collected via cookies and analytics tools)
• Communications: Emails or messages you send us directly

HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to customer service inquiries
• Send marketing emails and promotions (only if you have opted in)
• Improve our website and product offerings
• Comply with legal obligations

SHARING YOUR INFORMATION

We do not sell or rent your personal information to third parties. We may share your information only with:

• Shopify: Our e-commerce platform that powers our store and processes payments
• Shipping carriers: To fulfill and deliver your order (name and address only)
• Email marketing platforms: If you have opted into our mailing list (e.g. Klaviyo or Shopify Email)
• Legal authorities: If required to comply with applicable law or legal process

COOKIES

Our website uses cookies to enhance your browsing experience, remember your cart, and analyze site traffic. You can control cookie settings in your browser. Disabling cookies may affect some site functionality.

We use Google Analytics and Shopify's built-in analytics to understand how visitors use our site. This data is anonymized and aggregated.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years for accounting and legal compliance purposes.

YOUR RIGHTS

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at theironhydecompany@gmail.com.

MARKETING EMAILS

If you have opted into our email list, you can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, or by contacting us directly. We will never send you marketing emails without your explicit consent.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

SECURITY

We implement industry-standard security measures to protect your personal information. All payment transactions are encrypted via SSL. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

CHILDREN'S PRIVACY

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.